FAQs

 

Q:  What are your International delivery times? 

A:  Our items are handmade so might take upto 3 working weeks to deliver

 

Q:  Which countries do you ship to?

A:  We currently only ship to US & Canada. Other countries are in process. Please feel free to email us at order@jehanofficial.com if you want a shipping quote to your location.

 

Q:  How are the customs and taxes charged?

A: All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value. We assume no responsibility for duties incurred on your order. All fees must be paid by the parcel recipient.

 

Q: What payment methods are available?

A: We are currently accepting card payments only.

 

Q: I have not received any order confirmation phone call. Is my order confirmed?

A: We communicate via emails. All confirmations and dispatch notifications are sent via email

 

Q: What happens if i receive a damaged product?

A: If you receive a damaged article, please send an email to order@jehanofficial.com with the images of your invoice and the damaged article. We will replace the product immediately.

 

Q: I want to add another product to my already placed order. How can i do that?

A: Once an order is placed, it cannot be edited by the customer. Please email at order@jehanofficial.com for additional help by our team

 

Q: How can i cancel my order?

A: You can send an order cancellation request on our social media or email at order@jehanofficial 

 

Q: The product i want is not available on the website?

A: The requested product might be out of stock or not available anymore. 

 

Q: What material is used to make the jewelery? Will it rust? 

A: We use cast copper to make all the designs which is then gold plated. Cast copper is more strong and flexible, is hypoallergenic and does not rust easily. The gold plating might tarnish if in contact with perfume. 

 

Q: What is your return or damaged item policy?

A: Items in unused and original condition are eligible for returns within 7 days by mail. Shipping charges are non-refundable. Shipping to return the product will also be borne by the customer. 

For the damaged/defective items, please notify immediately once received. They are eligible for an exchange within 7 days. Shipping charges are non-refundable.

Last chance or Clearance items are final sale and cannot be returned or exchanged